Booking Terms and Conditions
Booking Deposit
Upon making a course booking, an initial booking deposit of 35% of the total cost will be charged and is refundable at any time prior to the remainder balance payment. Unless full payment has been arranged prior via invoice.
Course Confirmation to Proceed and Payment of Balance
Aptitude Management will confirm commencement of the course booking approximately 2-3 weeks prior to the scheduled dates (if not earlier). Upon course confirmation, the remaining balance of payment will be required via invoice. It is recommended participants wait for confirmation before making any formal leave and travel arrangements.
Aptitude Management Course Cancellation Policy
In the rare event a confirmed course is unable to proceed due to unforeseen circumstances with less than 72 hours’ notice, the course will be rescheduled, and a credit note issued to the booker. (Course refunds may be provided on a pre-approved case-by-case basis). While Aptitude Management uses reasonable commercial endeavours to ensure that confirmed courses are conducted on the scheduled dates, Aptitude Management reserves the right to change course dates and times at any time and from time to time in its absolute discretion.
Booker/Participant Course Cancellation Policy
Please carefully review our cancellation policy as outlined below:
No Show with No Notice
If a course participant fails to attend a confirmed booking, either in person or virtual, without prior notice of their intention to reschedule, the booking will be forfeited with no refund, credit note, or reschedule option provided.
First Cancellation with Prior Notice
Once payment is made, if participants are unable to attend a course with less than 15 working days’ notice a credit note will be issued to the booker. Course refunds will not be provided in this case. Substitute participants can be nominated for enrolment by the booker and approved by Aptitude Management.
Second Cancellation with Prior Notice
If participants are unable to attend a course with less than 15 working days’ notice on the second occasion, the booker agrees to forfeit the entire amount paid. Outstanding course credits will be cancelled. Substitute participants can be nominated for enrolment by the booker and approved by Aptitude Management.
Course Cancellation Liability
Aptitude Management is not liable for any course participant travel expenses, including transport and accommodation, or any additional out of pocket expenses incurred.