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Corporate Training Solutions for Managers

Conflict Management Tactics Workshop

  • An essential leadership skill
  • Duration: 1 day workshop
  • Delivery: face-to-face (or virtual option available)
  • Who? Managers, team leaders and supervisors
  • Booking type: public schedule or closed group

Managing and resolving workplace conflict is a key skill that all effective managers must master- if they are to run streamlined and efficient teams.

Having the tactics for finding solutions to those common daily occurrences of disagreement, tension and the dreaded emotional outburst will make you more confident (and effective) in your role.

It’s time to learn exactly how to resolve avoidable workplace conflict once and for all, and your education begins here.


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Included in our programs:

Course Overview

This Conflict Management training presented by the team at Aptitude Management provides powerful techniques for leaders to handle workplace conflict, and build common ground (between staff members) to facilitate a better work team culture.

This course utilises a “win-win” approach to resolving conflict which is well suited to the highly charged workplace.

Our Conflict Management Training Will Help You

  • Learn about the various types of conflict and why it is important to distinguish between them.
  • Understand the common causes of conflict and how to use preventative measures to avoid fueling the fire.
  • Discover the important phases of conflict resolution and then master the techniques used in working with each phase.
  • Apply techniques for dealing with highly combative individuals.

Work On Your Assertiveness

  • Discover your ability to be more assertive through understanding conflict.
  • Begin to take back power through skillful handling of conflict situations.
  • Get difficult work colleagues to agree with actions that resolve workplace tension.
  • Garner the respect you deserve as a mediator.
See upcoming events >

Topics Covered

  • Defining different types of conflict
  • The Thomas-Killmann Conflict Model
  • Possible goals in conflict
  • The Johari window
  • Stages of conflict
  • Applying a personal conflict resolution Model
  • The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
  • Managing conflict between others through role plays and live scenarios

Workshop Program Framework

All Aptitude courses are conducted through our Program Framework consisting of:

  • Workshop booking consultation
  • Trainer led skills gap analysis
  • Tailored participant training plan
  • Post workshop coaching

Further Details

This course promises to help managers at any experience level to vastly improve their ability to deal with and resolve workplace conflict.

Experiential Learning

More than simple theory, this 1 day event on conflict includes live trainer demonstrations, practical role plays, facilitated group discussions and thorough feedback and guidance.

Fully Catered

All our training programs include a detailed learner guide, refreshments provided throughout the day and a sit down lunch.

Book your spot online now or call 1800 753 087

Want us to Contact You?

Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.

Participant Details


Level 1, 111 Harrington Street, Sydney,
New South Wales 2000

123 Queen Street, Melbourne,
Victoria 3000

Level 24, 215 Adelaide Street, Brisbane,
Queensland 4000

19 Young Street, Adelaide,
South Australia 5000

Level 1, 111 St. Georges Terrace,
Perth, Western Australia 6000

4 National Circuit, Barton, ACT 2600

Closed group delivery at your premises (or location of choice).

Prefer to Talk?

Call now: 1800 753 087

5 star attendee feedback
Our trainer was a knowledgeable and skilled presenter who brought each person’s story to the table which allowed us to further learn from each other.
- Head of Lending & Operations
I thoroughly enjoyed the workshop and the way it was presented it. I feel I will be able to make immediate improvements and look forward to implementing them.
- Production Manager
Our trainer was a pleasure to have facilitate the course and managed our diverse group extremely well. Would highly recommend.
- NSW State Coordinator

Aptitude Management Satisfaction Policy

If you attend a workshop and are unhappy with the course, simply inform us, and we will refund your fee in full Policy Conditions

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Want us to Contact You?

Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.