Conflict Management Tactics Workshop

Managing and resolving workplace conflict is a key skill that all effective managers must master, if they are to run streamlined and efficient teams.

Having the tactics for finding solutions to those common daily occurrences of disagreement, tension and the dreaded emotional outburst will make you more confident (and effective) in your role.

It’s time to learn exactly how to resolve avoidable workplace conflict once and for all, and your education begins here. This insightful training is offered Australia wide and designed specifically for mid-level managers.

Duration: 1 day workshop

$750.00

Course Overview

This Conflict Management training presented by the team at Aptitude Management provides powerful techniques for leaders to handle workplace conflict, and build common ground (between staff members) to facilitate a better work team culture.

This course utilises a “win-win” approach to resolving conflict which is well suited to the highly charged workplace.

Also covered are principles on effective negotiation, influence & persuasion, assertiveness and tools for conducting effective resolution meetings.

Our Conflict Management Training Will Help You

  • Learn about the various types of conflict and why it is important to distinguish them.
  • Learn about those common causes of conflict and how to use preventative measures to avoid fueling the fire.
  • Discover the important phases of conflict resolution and then master the techniques used in working with each phase.
  • Learn about agreement frames and how and when to use them.
  • Discover and master techniques for dealing with highly stressed individuals.

Work on Your Own Assertiveness

  • Discover the true art of (effective) assertiveness
  • Stop getting pushed around and take back your power
  • Get difficult work colleagues to agree with your suggestions and create buy-in
  • Garner the respect you deserve and learn to say “no”

Topics Covered

  • Defining different types of conflict
  • The Johari window
  • Stages of conflict
  • The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
  • The conflict/opportunity test
  • The resolution of conflict
  • Helping team members navigate through difficult situations

Workshop Program Framework

All Aptitude courses are conducted through our Program Framework consisting of:

  • Workshop booking consultation
  • Trainer led skills gap analysis
  • Tailored participant training plan
  • Post workshop coaching

Further Details

This course promises to help managers at any experience level to vastly improve their ability to deal with and resolve workplace conflict.

Experiential Learning

More than simple theory, this 1 day event on conflict includes live trainer demonstrations, practical role plays, facilitated group discussions and thorough feedback and guidance.

Fully Catered

All our training programs include a detailed learner guide, refreshments provided throughout the day and a sit down lunch.

Book your spot online now or call 1800 753 087

Want us to Contact You?

Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.

Participant Details

Venues

Level 1, 111 Harrington Street, Sydney,
New South Wales 2000

123 Queen Street, Melbourne,
Victoria 3000

Level 24, 215 Adelaide Street, Brisbane,
Queensland 4000

19 Young Street, Adelaide,
South Australia 5000

Level 1, 111 St. Georges Terrace,
Perth Western Australia 6000

Prefer to Talk?

Call now: 1800 753 087

5 star attendee feedback
5/5
Our trainer was a knowledgeable and skilled presenter who brought each person’s story to the table which allowed us to further learn from each other.
- Head of Lending & Operations
I thoroughly enjoyed the workshop and the way it was presented it. I feel I will be able to make immediate improvements and look forward to implementing them.
- Production Manager
Out trainer was a pleasure to have facilitate the course and managed our diverse group extremely well. Would highly recommend.
- NSW State Coordinator

Aptitude Management Satisfaction Policy

If you attend a workshop and are unhappy with the course, simply inform us, and we will refund your fee in full Policy Conditions

Want us to Contact You?

Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.