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- 1800 753 087
Conflict Management Tactics Workshop
- An essential leadership skill
- Duration: 1 day workshop
- Delivery: face-to-face (or virtual option available upon booking)
- Who? Managers, team leaders and supervisors
Managing and resolving workplace conflict is a key skill that all effective managers must master- if they are to run streamlined and efficient teams.
Having the tactics for finding solutions to those common daily occurrences of disagreement, tension and the dreaded emotional outburst will make you more confident (and effective) in your role.
It’s time to learn exactly how to resolve avoidable workplace conflict once and for all, and your education begins here.
$750.00
Book Online Now
Included in our programs:
1. Workshop booking consultation
2. Trainer led skills gap discussion
3. Participant training plan
4. Post workshop coaching
1. Workshop booking consultation
Each booking is accompanied by a phone consultation with an Aptitude representative to ensure course suitability.
2. Trainer led skills gap discussion
A discussion will also be conducted with your trainer to uncover further skills gaps- prior to commencement of this course.
3. Participant training plan
A plan will be generated (on the day) incorporating clear goals and measurable outcomes- to be referred to throughout your program.
4. Post workshop coaching
Coaching sessions are included post workshop to improve retention of materials and encourage positive behavioral change.
Course Overview
This Conflict Management training presented by the team at Aptitude Management provides powerful techniques for leaders to handle workplace conflict, and build common ground (between staff members) to facilitate a better work team culture.
This course utilises a “win-win” approach to resolving conflict which is well suited to the highly charged workplace.
Our Conflict Management Training Will Help You
- Learn about the various types of conflict and why it is important to distinguish between them.
- Learn about those common causes of conflict and how to use preventative measures to avoid fueling the fire.
- Discover the important phases of conflict resolution and then master the techniques used in working with each phase.
- Learn about agreement frames and how and when to use them.
- Discover and master techniques for dealing with highly stressed individuals.
Work On Your Own Assertiveness
- Discover the true art of (effective) assertiveness.
- Stop getting pushed around and take back your power.
- Get difficult work colleagues to agree with your suggestions and create buy-in.
- Garner the respect you deserve and learn to say “no”.
See upcoming events >
Topics Covered
- Defining different types of conflict
- The Thomas-Killmann Conflict Model
- Possible goals in conflict
- The Johari window
- Stages of conflict
- Applying the Personal Conflict Resolution Model
- The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
- The resolution of conflict
- Managing conflict between others
Workshop Program Framework
All Aptitude courses are conducted through our Program Framework consisting of:
- Workshop booking consultation
- Trainer led skills gap analysis
- Tailored participant training plan
- Post workshop coaching
Further Details
This course promises to help managers at any experience level to vastly improve their ability to deal with and resolve workplace conflict.
Experiential Learning
More than simple theory, this 1 day event on conflict includes live trainer demonstrations, practical role plays, facilitated group discussions and thorough feedback and guidance.
Fully Catered
All our training programs include a detailed learner guide, refreshments provided throughout the day and a sit down lunch.
Book your spot online now or call 1800 753 087
Want us to Contact You?
Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.
Participant Details
- Duration: 9:00am - 4:30pm
- Workshop includes a detailed learner guide and assessment tools
- Sit down lunch with networking opportunities
- Refreshments provided throughout the day
- Certificate sent upon course completion
- Please arrive 15 minutes prior to course commencement
Venues
Level 1, 111 Harrington Street, Sydney,
New South Wales 2000
123 Queen Street, Melbourne,
Victoria 3000
Level 24, 215 Adelaide Street, Brisbane,
Queensland 4000
19 Young Street, Adelaide,
South Australia 5000
Level 1, 111 St. Georges Terrace,
Perth Western Australia 6000
Prefer to Talk?
Call now: 1800 753 087
5 star attendee feedback
5/5
Our trainer was a knowledgeable and skilled presenter who brought each person’s story to the table which allowed us to further learn from each other.
- Head of Lending & Operations
I thoroughly enjoyed the workshop and the way it was presented it. I feel I will be able to make immediate improvements and look forward to implementing them.
- Production Manager
Out trainer was a pleasure to have facilitate the course and managed our diverse group extremely well. Would highly recommend.
- NSW State Coordinator
Aptitude Management Satisfaction Policy
If you attend a workshop and are unhappy with the course, simply inform us, and we will refund your fee in full Policy Conditions
Want us to Contact You?
Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.