- 1800 753 087
Conflict Management Tactics Workshop
- An essential leadership skill
- Duration: 1 day workshop
- Delivery: face-to-face (or virtual option available)
- Who? Managers, team leaders and supervisors
- Booking type: public schedule or closed group
Managing and resolving workplace conflict is a key skill that all effective managers must master- if they are to run streamlined and efficient teams.
Having the tactics for finding solutions to those common daily occurrences of disagreement, tension and the dreaded emotional outburst will make you more confident (and effective) in your role.
It’s time to learn exactly how to resolve avoidable workplace conflict once and for all, and your education begins here.
$750.00
Book Online Now
Included in our programs:
Each booking is accompanied by a phone consultation with an Aptitude representative to ensure course suitability.
A discussion will also be conducted with your trainer to uncover further skills gaps- prior to commencement of this course.
Our learning strategy will be implemented (throughout the training) incorporating desired outcomes, a learner log and action plan.
A coaching session is included post workshop to improve retention of materials and encourage positive change.
Course Overview
This Conflict Management training presented by the team at Aptitude Management provides powerful techniques for leaders to handle workplace conflict, and build common ground (between staff members) to facilitate a better work team culture.
This course utilises a “win-win” approach to resolving conflict which is well suited to the highly charged workplace.
Our Conflict Management Training Will Help You
- Learn about the various types of conflict and why it is important to distinguish between them.
- Understand the common causes of conflict and how to use preventative measures to avoid fueling the fire.
- Discover the important phases of conflict resolution and then master the techniques used in working with each phase.
- Apply techniques for dealing with highly combative individuals.
Work On Your Assertiveness
- Discover your ability to be more assertive through understanding conflict.
- Begin to take back power through skillful handling of conflict situations.
- Get difficult work colleagues to agree with actions that resolve workplace tension.
- Garner the respect you deserve as a mediator.
See upcoming events >
Topics Covered
- Defining different types of conflict
- The Thomas-Killmann Conflict Model
- Possible goals in conflict
- The Johari window
- Stages of conflict
- Applying a personal conflict resolution Model
- The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
- Managing conflict between others through role plays and live scenarios
Workshop Program Framework
All Aptitude courses are conducted through our Program Framework consisting of:
- Workshop booking consultation
- Trainer led skills gap analysis
- Tailored participant training plan
- Post workshop coaching
Further Details
This course promises to help managers at any experience level to vastly improve their ability to deal with and resolve workplace conflict.
Experiential Learning
More than simple theory, this 1 day event on conflict includes live trainer demonstrations, practical role plays, facilitated group discussions and thorough feedback and guidance.
Fully Catered
All our training programs include a detailed learner guide, refreshments provided throughout the day and a sit down lunch.
Book your spot online now or call 1800 753 087
Want us to Contact You?
Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.
Participant Details (General)
- Duration: 9:00am - 4:30pm (full day) OR 9:00am - 1pm (half day)
- Workshop includes a detailed learner guide and assessment tools
- Sit down lunch (full day) with networking opportunities
- Refreshments provided throughout the program
- Certificate sent upon course completion
- Please arrive 15 minutes prior to course commencement
Venues
Level 1, 111 Harrington Street, Sydney,
New South Wales 2000
123 Queen Street, Melbourne,
Victoria 3000
Level 24, 215 Adelaide Street, Brisbane,
Queensland 4000
19 Young Street, Adelaide,
South Australia 5000
Level 1, 111 St. Georges Terrace,
Perth, Western Australia 6000
4 National Circuit, Barton, ACT 2600
Closed group delivery at your premises (or location of choice).
Prefer to Talk?
Call now: 1800 753 087
Aptitude Management Satisfaction Policy
If you attend a workshop and are unhappy with the course, simply inform us, and we will refund your fee in full Policy Conditions
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Want us to Contact You?
Complete this form below to have a training consultant call you. There is no obligation and we’ll happily answer any questions about this course.