Training Packages - Supervision & Management
Full immersion into staff supervision. For clients who desire full mastery over this skill.
Course Schedule Built Into this Package >>>
Effective Staff Supervision
Duration: 2 DAYS
A
Conflict Management Tactics
Duration: 1 DAY
D
The Art of Delegation
Duration: 1 DAY
B
Influence & Persuasion
Duration: 1 DAY
E
Coaching Your Direct Reports
Duration: 1 DAY
C
Effective Staff Supervision
Course Outline (2 days)
- Making the transition into leadership
- Core responsibilities of an effective supervisor
- Key attitudes & behaviours
- Communication strategies – active listening skills/techniques
- Giving & receiving feedback and providing clear instructions
- Managing workplace conflict and difficult situations
- Managing performance
- The Situational Leadership Model
- Coaching team members
- Workplace delegation
The Art of Delegation
Course Outline (1 day)
- Why delegate?
- Choosing the appropriate person
- Conducting a delegation meeting
- Giving clear instructions
- Monitoring the process
- Giving feedback
- Mastering the art of delegation
Coaching Your Direct Reports
Course Outline (1 day)
- Defining coaching and critical coaching skills
- Setting goals with SPIRIT
- Learning styles and principles
- The benefits/consequences matrix
- The GROW coaching model
- Giving effective feedback
- Coaching for problems and outlining solutions
Conflict Management Tactics
Course Outline (1 day)
- Defining different types of conflict
- The Thomas-Killmann Conflict Model
- Possible goals in conflict
- The Johari window
- Stages of conflict
- Applying the Personal Conflict Resolution Model
- The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
- The resolution of conflict
- Managing conflict between others
Influence & Persuasion
Course Outline (1 day)
- What is influencing
- Understanding the true art of persuasion (persuasive behaviours)
- Getting off on the right foot with others, utilising the Lens of Understanding
- Your influencing style
- Presentation tools, technique & strategies
- Using appropriate power levers to influence and persuade
- Influencing in groups
Your Supervisor Package Includes:
- 6 days training on a flexible delivery schedule
- 45 plus hours of learning
- Personality & assessment profiling
- Trainer led skills gap analysis
- Tailored participant training plan
- Post workshop coaching
Would you like to find out more?
Complete this form below to have a training consultant contact you.
Would you like to find out more?
Complete this form below to have a training consultant contact you.