Training Packages - Supervision & Management

Full immersion into staff supervision. For clients who desire full mastery over this skill.

Course Schedule Built Into this Package >>>

Effective Staff Supervision

Duration: 2 DAYS
A

Conflict Management Tactics

Duration: 1 DAY
E

The Art of Delegation

Duration: 1 DAY
C

Influence & Persuasion

Duration: 1 DAY
F

Coaching Your Direct Reports

Duration: 1 DAY
D

Effective Staff Supervision

Course Outline (2 days)
  • Making the transition into leadership
  • Core responsibilities of an effective supervisor
  • Key attitudes & behaviours
  • Communication strategies – active listening skills/techniques
  • Giving & receiving feedback and providing clear instructions
  • Managing workplace conflict and difficult situations
  • Managing performance
  • The Situational Leadership Model
  • Coaching team members
  • Workplace delegation

The Art of Delegation

Course Outline (1 day)
  • Why delegate?
  • Choosing the appropriate person
  • Conducting a delegation meeting
  • Giving clear instructions
  • Monitoring the process
  • Giving feedback
  • Mastering the art of delegation

Coaching Your Direct Reports

Course Outline (1 day)
  • Defining coaching and critical coaching skills
  • Setting goals with SPIRIT
  • Learning styles and principles
  • The benefits/consequences matrix
  • The GROW coaching model
  • Giving effective feedback
  • Coaching for problems and outlining solutions

Conflict Management Tactics

Course Outline (1 day)
  • Defining different types of conflict
  • The Thomas-Killmann Conflict Model
  • Possible goals in conflict
  • The Johari window
  • Stages of conflict
  • Applying the Personal Conflict Resolution Model
  • The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
  • The resolution of conflict
  • Managing conflict between others

Influence & Persuasion

Course Outline (1 day)
  • What is influencing
  • Understanding the true art of persuasion (persuasive behaviours)
  • Getting off on the right foot with others, utilising the Lens of Understanding
  • Your influencing style
  • Presentation tools, technique & strategies
  • Using appropriate power levers to influence and persuade
  • Influencing in groups

Your Supervisor Package Includes:

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