Supervisor Development Program for Team Leaders
A structured 6-day supervisor development program for Australian supervisors and team leaders, combining five practical workshops and post-workshop support to strengthen supervision and management capability.
Supervisor Development Program Structure
The program builds supervisory and management capability across five practical workshops. Participants begin with core supervision, then strengthen delegation and coaching, before extending their skills across conflict management and influence. This structured approach supports practical development over time and helps participants apply stronger supervisory skills in the workplace.
Effective Staff Supervision
Conflict Management Tactics
The Art of Delegation
Influence & Persuasion
Coaching Your Direct Reports
Effective Staff Supervision
Course Outline (2 days)
- Making the transition into leadership
- Core responsibilities of an effective supervisor
- Key attitudes & behaviours
- Communication strategies – active listening skills/techniques
- Giving & receiving feedback and providing clear instructions
- Managing workplace conflict and difficult situations
- Managing performance
- The Situational Leadership Model
- Coaching team members
- Workplace delegation
The Art of Delegation
Course Outline (1 day)
- Why delegate?
- Choosing the appropriate person
- Conducting a delegation meeting
- Giving clear instructions
- Monitoring the process
- Giving feedback
- Mastering the art of delegation
Coaching Your Direct Reports
Course Outline (1 day)
- Defining coaching and critical coaching skills
- Setting goals with SPIRIT
- Learning styles and principles
- The benefits/consequences matrix
- The GROW coaching model
- Giving effective feedback
- Coaching for problems and outlining solutions
Conflict Management Tactics
Course Outline (1 day)
- Defining different types of conflict
- The Thomas-Killmann Conflict Model
- Possible goals in conflict
- The Johari window
- Stages of conflict
- Applying the Personal Conflict Resolution Model
- The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
- The resolution of conflict
- Managing conflict between others
Influence & Persuasion
Course Outline (1 day)
- What is influencing
- Understanding the true art of persuasion (persuasive behaviours)
- Getting off on the right foot with others, utilising the Lens of Understanding
- Your influencing style
- Presentation tools, technique & strategies
- Using appropriate power levers to influence and persuade
- Influencing in groups
What the Supervisor Development Program Includes
The program is supported by personality and assessment profiling, a Workshop Booking Consultation, Pre-Workshop Preparation & Trainer Introduction, a Participant Training Plan and Post-Workshop Support. Together, these elements help connect learning to each participant’s workplace responsibilities and reinforce practical application throughout the program.
- 6 days training on a flexible delivery schedule
- 45 plus hours of learning
- Personality & assessment profiling
- Workshop Booking Consultation
- Participant Training Plan
- Post-Workshop Support
Would you like to find out more?
Complete this form below to have a training consultant contact you.
Would you like to find out more?
Complete this form below to have a training consultant contact you.